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Shipping Policy

MyMachineryHub is dedicated to making the process of purchasing or renting heavy machinery as smooth as possible.

1. Shipping Services & Options

  • Third-Party Partnerships: Many sellers and rental companies on MyMachineryHub work with specialized third-party logistics providers for transportation.
  • Service Options: Depending on the equipment and destination, options may include standard freight, expedited shipping, or custom transport solutions tailored for heavy machinery.

2. Shipping Charges

  • Calculation of Fees: Shipping fees are determined by the machinery’s size, weight, and the shipping distance. Additional fees—such as permits, tolls, or taxes—are the responsibility of the buyer or renter.
  • Transparent Pricing: Sellers and rental companies will provide clear details on shipping costs during the transaction process.

3. Order Processing & Delivery

  • Coordination by Sellers: Once you finalize a purchase or rental, the seller or rental company will coordinate shipping arrangements and provide an estimated delivery timeline.
  • Estimated Timelines: Delivery times may vary based on location, equipment availability, and the chosen shipping method. Confirm these details with the seller.

4. Tracking & Updates

  • Tracking Information: After shipping, you will receive a tracking number from the logistics provider, allowing you to monitor your equipment’s progress in real time.
  • Updates: For rentals, please note that tracking may be limited if a third-party vendor handles delivery.

5. Inspection & Acceptance

  • Upon Delivery: Inspect the machinery immediately upon delivery. Report any discrepancies or damages to the seller and shipping provider within 24 hours to resolve any issues promptly.
  • Documentation: Keep all shipment documentation as it may be needed for claims or warranty purposes.

6. International Shipping

  • Global Reach: MyMachineryHub facilitates international transactions. Buyers and renters are responsible for any import duties, taxes, or customs clearance fees.
  • Compliance: Ensure that all local and international regulations are met when arranging shipment.

7. Contact Us

  • Support: For any questions or assistance regarding shipping, please reach out to our support team at support@mymachineryhub.com or call our customer service hotline.
  • Further Information: We recommend reviewing this policy periodically, as terms may be updated to better serve our community.